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Counselor Information
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“EAP programs help employers create healthy and safe workplaces, meaning low absenteeism, low accidents, low turnover, high satisfaction, low health care costs, and high productivity.”
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| The Journal of Employee Assistance |
Greetings from SOEAP. Thank you for helping us deliver the best possible service to the employers, supervisors, and employees that do business with us.
When authorized, a person will come to you for one to three sessions, depending on the arrangements made between you, the employee, or members of the employee's family. Once you have finished your work with the employee or family member, don't forget to include the client information sheet along with your billing, to SOEAP, Inc. The client informaion sheet takes very little time to complete, is processed as protected health information, and is valuable in providing anonymous feedback to employers, by quarterly reports, regarding utilization of the EAP program.
Usually, people refer themselves. Occassionally, a supervisor or manager will ask an employee to seek counseling through the EAP program, but will not require it.
Very seldom, a supervisor or employer will require EAP counseling visits. This is usually part of a disciplinary procedure or out of extreme worry about the employee, based on observations of the employee's behavior at work. In the event of such a mandatory referral, you will be contacted by an SOEAP manager, who will guide you through the process, which usually involves providing the employer or supervisor with certain specific information. This information is listed at the top of the Mandatory Referral Authorization. Letters are sent to you, the supervisor, and the supervisee or employee. Letters explain the procedure, and provide you with the name and phone number of a SOEAP manager to contact, for clarification or additional information.
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