Referrals
Referring yourself or a Co-Worker
Referring yourself or a co-worker is easy! All you have to do is call SOEAP at (541) 269-5077 or (800) 342-4127 to schedule an appointment. When you call the main office, you will be given a choice of counselors to meet with. We want you to be satisfied with the services we provide.
SOEAP counselors will work with you individually, or with you and others together. You may bring anyone you wish.
SOEAP counselors are carefully chosen to provide an active, helpful approach to the problem.
We are accessible 24 hours a day, 7 days a week. We appreciate the opportunity to serve you and your family and invite you to call us when you are experiencing problems or concerns. Normally, your inital appointment will be scheduled the same day as the original call.
Referring a Supervisee
If you feel that one of your supervisees is showing signs of distress that interferes with work, you may want to make sure they understand that the SOEAP program is available, and even ask them to make use of the program. This conveys the message that you are worried about the supervisee or others in the workplace, and that you would like your supervisee to make an apointment to see an SOEAP counselor. Your supervisee is not required to take your advise. You may or may not learn, from the supervisee, whether they made or attended any appointments with an SOEAP counselor.
This type of referral works better if you are as specific as possible about what have noticed. Usually, your comments about what you have noticed should be related to workplace behavior, rather then something else that you might know about your supervisee's domestic or personal life, apart from work. Supervisors might want to discuss this type of referral with their Human Resources Manager.
Mandatory Referrals
This is a special referral, by a supervisor, sometimes connected with disciplinary action. In this case, a supervisor requires a supervisee to make an appointment for SOEAP services. The supervisor will ask the supervisee to sign authorizations A and B; these authorizations might also be signed at the counselors office if, for some reason, they are not signed at work. Once they are signed, the supervisor will receive feedback regarding the supervisee's plan to address or correct the problem that led to the referral.
Both the supervisor and the supervisee will contact SOEAP independantly. The supervisor informs SOEAP that it is a mandatory referral and provides basic information. As part of the process, an SOEAP manager sends letter to the supervisor, supervisee and counselor, so all parties understand the procedure. In addition, the procedure asks the supervisee to sign authorizations so that the counselor can release information to the SOEAP manager, which may then be conveyed to the supervisor who made the request. The information conveyed to the supervisor is very specific, including attendance and scheduled sessions, whether or not a plan was developed, how the plan addresses the concerns of the employer, and the counselor's judgment of the employees compliance with the plan.
IN summary, once the supervisor makes the referral, the SOEAP manager is informed and contacts the counselor. If the supervisee signs the enabling authorizations, the initial information shared with the supervisor is whether appointments were kept or not. Later, additional information will be provided to the supervisor, as counseling sessions take place, or at the end of three sessions.
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